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How We Protect Your Account and Verify Every Transaction

When you open an account with m88 sport, your deposits, withdrawals and personal information are handled under strict verification protocols.

Account verificationPayment encryptionWithdrawal checksData retention rules
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m88 sport How We Protect Your Account and Verify Every Transaction
REACH US ANYTIME

Contact Our Legal and Account Support Team

When you have questions about your account, your data or how we handle your deposits and withdrawals, our support team is ready to help.

Live Chat Chat with our support team in real time. Available 24 hours daily. Go to your account menu, tap Support, and select Chat. Response time averages under five minutes.
Email Support Send detailed questions to our legal and compliance desk. We reply within 24 hours. Use the contact form in your account dashboard or email our support address directly.
Phone Support Call our support line during business hours (08:00–22:00 Jakarta time, seven days a week). Have your account ID and recent transaction details ready for faster resolution.
HOW WE HANDLE YOUR DATA

Security, Cookies, Account Access and Your Rights

Your trust in m88 sport rests on how we handle your information. We use industry-standard encryption for all data in transit — from your login to your DANA or OVO payment —…

Encryption and Storage

All payment and identity data travels over SSL encryption. Account records are held in isolated databases with role-based access. Only authorised staff see sensitive fields.

Cookie Policy

We use cookies for session management, game preferences and fraud prevention only. No cross-domain tracking. You can disable cookies in your browser; you'll need to re-authenticate each visit.

Data Access Requests

You can request a copy of all your personal data, corrections to account details or deletion of non-transactional records. Submit requests via your account menu or email support.

Withdrawal Verification

Every withdrawal is verified against your deposit history and identity documents. We check for fraud patterns and confirm the destination bank account matches your registered details before processing.

Payment Processor Partners

DANA, OVO, GoPay and QRIS handle the final transfer. We share only your account ID and transaction amount with them — never your full identity or payment history outside required compliance reporting.

Account Recovery

If you lose access to your account, you can reset your password via email, re-verify via SMS, or contact support with government ID. Recovery usually takes under one hour.

Questions About Your Legal Rights and Data

Real questions from our players — answered directly.

We monitor your location via your IP address and registered address on file. If your eligibility changes, we will notify you and restrict further deposits. Your wallet funds remain yours — you can withdraw them to your registered bank account or payment method within 30 days.

We retain all transaction records, account details and verification documents for seven years, as required by anti-money-laundering regulations. After seven years, we securely delete personal data unless local law requires us to keep it longer.

Yes. You can request account deletion and data erasure through your account settings or by contacting support. We will delete personal data within 14 days, except transaction records required by law — those we keep for seven years but link to an anonymised ID, not your name.

No. We do not sell your personal data. We share account details only with payment processors (DANA, OVO, GoPay, QRIS partners) and fraud-prevention services as necessary to process transactions and protect your account. We never share your data with advertisers or data brokers.

Change your password immediately through the login page. If you cannot access your account, contact our support team right away via live chat or phone. We will verify your identity and secure your account within one hour. Check your transaction history — if you see unauthorised activity, report it and we will investigate.

Yes. All payment submissions use 256-bit SSL encryption. Your payment method details never touch our servers — payment gateways handle them directly. Once your deposit clears, we store only a transaction receipt and your account ID, not your card or wallet number.

Go to your account settings and select Identity. You can update your name and address; changes take effect immediately. For ID number updates, you must re-verify with government documents — upload a new ID copy via the verification page and we will confirm within 24 hours.

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