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Our Terms & Conditions shape your account

When you open an account with m88 sport, you're entering an agreement that covers how deposits and withdrawals work, what happens to your data, and how we handle…

Account ownership is yours aloneDeposits via DANA, OVO, GoPay and QRISWithdrawal verification protects you

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What our terms cover and how they bind us

m88 sport Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set out the relationship between you and m88 sport once you register. They describe account eligibility, how payment methods like DANA, OVO, GoPay and QRIS are processed, what happens if you request account restrictions, and how we handle complaints. These terms apply to all

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gameplay, lobby access, and wallet features across both desktop and mobile. Where local law permits, these terms are governed by the jurisdiction in which m88 sport operates. If you disagree with any term, you may close your account before funds are deposited. By registering, you acknowledge
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you have read and understood these conditions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT TERMS

How to reach us about policy

If you need to clarify any part of our terms, or if you want to dispute a transaction, withdrawal hold, or account decision, contact our support team through the channels listed below.

Live chat Available in your account settings under Support. Select 'Account & Terms' topic to reach a specialist who handles policy questions. Response time under 10 minutes during lobby hours.

Email support Send term clarifications or formal requests to [email protected] with your account ID in the subject line. We reply within 24 hours on working days with full policy context.

In-account appeals If a withdrawal is held or your account is restricted, use the 'Dispute This' button in your transaction history. State which term you believe was misapplied and we'll investigate within 48 hours.

HOW WE PROTECT YOUR RIGHTS

Data, security and account access under our terms

Our terms outline how we collect, store and use your account data. Your login credentials, payment method details and game history are encrypted and held separately from our operational systems.

Data retention

We retain your account data for 7 years after closure to comply with financial regulations. You can request deletion of non-essential data (preferences, device logs) at any time via the 'Data Rights' section in account settings.

Login security

Our terms require you to keep your password private. We never ask for your password via email or chat. If you suspect unauthorized access, change your password immediately and contact support; we'll review login history and freeze the account if needed.

Payment method changes

You can update your linked DANA, OVO, GoPay or QRIS account in the Wallet section anytime. New payment methods require one verification deposit of Rp 10,000 which we refund immediately after confirmation.

Withdrawal holds

Our terms allow holds up to 72 hours on withdrawals over Rp 5,000,000 for verification. We'll notify you by email if your withdrawal is held, and you can check the reason in transaction history.

Account restrictions

If we identify a terms breach, we may restrict deposit or withdrawal. The terms specify what breaches trigger restriction; you'll receive a detailed email explaining the issue and how to appeal within 30 days.

Dispute resolution

Term disputes are resolved first through our in-account process. If you remain unsatisfied after 14 days, you can escalate to our compliance team at [email protected] with all relevant documentation.

Frequently asked questions about our policies

Below are the questions we hear most often about how our terms work in practice. If your question isn't answered here, reach out via live chat or email — we're here to clarify.

Yes. You can request account closure in settings under 'Account > Close Account'. If you have funds, we withdraw them to your original deposit method (DANA, OVO, GoPay or QRIS) within 5 working days. Closure is permanent after 72 hours, so use that time to reconsider.

Use the 'Dispute This' button in your transaction history and describe why. We investigate within 48 hours. If we find an error, we refund the amount immediately. If we find the transaction valid under our terms, we'll explain our decision in detail via email.

Your deposits are held in a segregated account separate from our operational funds. This means your money is yours, not ours, and cannot be claimed by our creditors. We can provide segregation confirmation via email on request.

Absolutely. Go to Wallet > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. We'll verify it with a small test deposit you approve. Your existing balance stays in your account and isn't affected by the change.

The minimum withdrawal is Rp 50,000. Withdrawals are processed to your registered payment method within 1–3 hours for QRIS and bank transfers, 2–5 minutes for DANA, OVO and GoPay depending on network speed.

We'll send you an email with 'Account Review' in the subject line, explaining what activity triggered it. You can also check your account status in Settings > Security > Account Status. Most reviews are routine and resolve within 24–48 hours.

Yes. Go to Settings > Data & Privacy > Request My Data and submit the form. We'll compile your account details, game history, transaction records and communication logs into a downloadable file within 14 days.

Our Terms & Conditions shape your account

How to reach us about policy

Data, security and account access under our terms

Data retention

Login security

Payment method changes

Withdrawal holds

Account restrictions

Dispute resolution

Frequently asked questions about our policies

01 Can I close my account anytime, even if I have a balance?

02 What happens if I dispute a transaction?

03 Are my deposits protected if m88 sport faces financial trouble?

04 Can I change my linked payment method without losing my account?

05 What is the minimum withdrawal amount under your terms?

06 How do I know if my account has been flagged for a terms review?

07 Can I request a copy of all my personal data under these terms?

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